We have all been there: the simmering frustration of a botched refund, the burning injustice of someone's unreasonable behaviour. In these moments, the red mist descends, and a primal urge to unleash our fury takes over. "No, no, no," the self-help gurus whisper, "you must remain calm, diplomatic!" But is suppressing every flicker of anger truly the answer? Surprisingly, science suggests it might not be.
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